Privacy Policy

Last Updated: April 2021

Welcome and thank you for visiting moesdigitalmarket.com (the “Digital Market Hub” or the “Site” also referred to as “The Hub”, “us”, or “we”). This Privacy Policy applies to personal information processed by Moe’s Digital Market/Moe’s Home Collection (“The Hub,” “we,” “us,” and “our”) in the course of our business, as collected from our Site and from other websites and offline offerings that we operate (collectively, the “Services”). This Privacy Policy outlines that Moe’s Home will never sell your information or provide it to a Third Party for any reason. The current version of this Privacy Policy is indicated above. To provide these Services, we collect and process personal information and data. This Privacy Policy constitutes a legally binding agreement. It governs the use of the Site, including purchasing any products through links on the Site, and how The Hub may collect, use, store and disclose personal information that we obtain through or from individuals who:  

(1)   Register a user account on the Site, visit, access or use the Site; or

(2)   Purchase through our wholesale site moeshomecollection.com; or

(3)   Clicking on or selecting “accept” or “agree” when presented with these Terms and Conditions on the Site;

(4)   Otherwise using the Site or purchasing any products available linked through the Site; or

(5)   Upload content to the Site or communicate directly with us

PERSONAL INFORMATION WE COLLECT

When you use our Services, we may collect the following categories of personal information:

INFORMATION YOU PROVIDE TO US

Account Information. When you create an account, we will collect your name, email address, and industry information. The Hub does not directly collect or store any payment card information provided to the Services.

Information Contained in Documents. Depending on the Documents you upload to Project Highlight or download through our Services, we may collect personal information.

Communications with Us. We may collect personal information from you such as email address, phone number, or mailing address when you request information about our Services, sign up for our newsletter, request customer or technical support, or otherwise communicate with us

Customer Service and Support. If you call or otherwise interact with The Hub/Moe’s Home Collection customer service and support, we may collect the information you provide to our representatives. In addition, we may record telephone calls between you and our representatives for training and quality assurance purposes.

Interactive Features. The Hub/Moe’s Home Collection may offer interactive features such as commenting functionalities, collaboration tools, forums, chat services, and social media pages. The Hub/Moe’s Home Collection and other individuals who use our Services may collect the information you submit or make available through these interactive features. Any information shared on the public sections of these channels will be considered “public” and will not be subject to the privacy protections referenced herein. By using these interactive features, you assume the risk that the personal information provided by you may be viewed and used by third parties for any number of purposes.

Surveys. We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include personal information.

Conferences, Trade Shows, and other Events. We may attend conferences, trade shows, and other events where we collect personal information from individuals who interact with or express an interest in The Hub/Moe’s Home Collection and/or the Services. If you provide us with any information at one of these events, we will use it for the purposes for which it was collected.

Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.

INFORMATION WE COLLECT THROUGH YOUR USE OF THE SERVICES

We may use a Third-Party solution to gain a general understanding of your location to present a better user experience. This Third-Party can only geolocate using a Zip Code Prefix or Postal Code FSA level; if you are international, this Third Party can only identify which country you are from. We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information (including inferred location based off of your IP address), Internet service provider, pages that you visit before, during and after using the Services, information about the links you click, information about how you interact with the Services, including the frequency and duration of your activities, and other information about how you use the Services. Information we collect may be associated with accounts and other devices.

  • Log Data When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
  • Device Data We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
  • Cookies. Cookies are small text files placed in device browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.
  • Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about engagement on the Services. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.
  • Analytics. We may also use Google Analytics and other service providers to collect and process analytics information on our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Site by going to https://tools.google.com/dlpage/gaoptout.
  • Personal Information
  • You may supply us with information such as:
  • Identifying information such as your name, address, and/or telephone number(s)
  • Your email addresses
  • Your location information
  • Social media profiles
  • Your payment information
  • Your IP addresses
  • Content of reviews and emails to us
  • Images and videos collected or stored in connection with the Services
  • Information and documents regarding identity

OUR LEGAL BASES FOR PROCESSING YOUR INFORMATION

We will process your personal information lawfully, fairly, and transparently. We collect and process information about you only where we have legal bases for doing so. These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:

It’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);

It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;

You give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or

We need to process your data to comply with a legal obligation.

Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place). We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or to protect your vital interests or the vital interests of another natural person.

HOW WE USE YOUR INFORMATION

We may collect, hold, use and disclose information for the following business purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

To provide the Services or Information Requested.

  • Fulfill our contract with you or the organization on whose behalf you use the Services;
  • Assess the needs of your business to determine suitable products;
  • Manage your information;
  • Process payment card and/or other financial information to facilitate your use of the Services linked to the Site;
  • Respond to questions, comments, and other requests;
  • Provide access to certain areas, functionalities, and features of our Services; and
  • Answer requests for customer or technical support.

Administrative Purposes.

  • Pursue legitimate interests, such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
  • Measure interest and engagement in the Services;
  • Develop of new products and services;
  • Improve our products and Services;
  • Ensure internal quality control and safety;
  • Verify individual identity;
  • Carry out audits;
  • Communicate with you about activities on the Services and changes to our agreements;
  • Prevent and prosecute potentially prohibited or illegal activities;
  • Enforce our agreements; and
  • Comply with our legal obligations.

Marketing Our Products and Services.

We may use personal information to tailor and provide you with content and advertisements. We may provide you with these materials as permitted by applicable law.

If you have any questions about our marketing practices or if you would like to opt out of the use of your personal information for marketing purposes, you may contact us at any time as set forth below.

De-identified and Aggregated Information Use.

We may use personal information and other information about you to create de-identified and/or aggregated information, such as de-identified demographic information, de-identified location information, de-identified or aggregated trends, reports, or statistics, or other analyses we create. De-identified and aggregated information is not personal information, and we may use and disclose such information in a number of ways, including research, internal analysis, analytics, and any other legally permissible purposes.

EXAMPLES OF INFORMATION COLLECTED

You provide information to us when you:

  • Search or shop for products or services on our website;
  • Add or remove an item from your cart, place an order, or otherwise use Moe’s Services;
  • Download, stream, view, or use the content on a device or through a service or application on a device;
  • Provide information in your Account or Profile;
  • Configure your settings, provide data access permissions for, or interact with a Moe’s Home Service;
  • Communicate with us by phone, email, or otherwise;
  • Complete a questionnaire, leave a product or service review, or a contest entry form;
  • Upload or stream images, videos, webinars, or other files form our website; or
  • Use our hashtags on your social media channels.

OUR DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may disclose personal information to:

  • Third party service providers to enable them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators;
  • Our employees, contractors, and/or related entities; and
  • Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you.
  • We may share personal information with our affiliated entities.
  • We may provide personal information to business partners to provide you with a product or service you have requested. We may also provide personal information to business partners with whom we jointly offer products or services.

INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

All information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States and other countries.

  • The personal information we collect is stored and processed where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.
  • We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
  • Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.

YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using, and disclosing your personal information following this privacy policy. If you are under 16 years of age, you must have and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction: If you believe that any information that we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches: We will comply laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

SECURITY OF YOUR INFORMATION

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure.

By using the Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by sending a notice through the Services or by sending an e-mail to you.

THIRD PARTY WEBSITES/APPLICATIONS

The Services may contain links to other websites/applications, and other websites/applications may reference or link to our Services. We do not control these third-party services. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

CHANGES TO THIS POLICY

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

If we make a significant change to this privacy policy, for example, changing the lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

CONTACT US

If you have any questions about our privacy practices or this Privacy Policy, please contact us at:

Moe’s Home Collection

18621 89th Place

Kent, WA

Tel. 1.800.967.9942

info@moeshomecollection.com